Empty medical spa reception after close
WalletPush See the installed demo

For the owner of one US medical spa

The membership question that arrives after the desk has gone home is answered from the spa's own rules.

It can become a booked consult, and the client keeps the membership or package on their phone. The chart stays. The concierge does not practice medicine.

At 8:40pm reception has left. The Instagram message sits until morning. The person may already have written to another spa.

See the installed demo Start the Med Spa Membership Launch

P1 · After the desk has gone home

8:40pm. Instagram. Reception has left. The membership question waits until morning.

The injector is not in the inbox. By morning the person may have messaged another spa. A consult that was ready to be asked for is an unread thread. Instagram cannot reach the concierge until a HighLevel account is connected.

Phone on an empty desk after close
P1 · Instagram

8:40pm

Membership question. Desk is gone.

Injector with a patient during a treatment block
P2 · SMS

1:15pm

Price question while the injector is with a patient.

Empty morning treatment chair
P7 · Consult

10:00am

Nobody sent the confirmation the night before.

Membership pass in a client's hand
P6 · Package

4:30pm

They paid. The program is not on their phone.

Client leaving the spa without a next date
P8 · Doorway

3:40pm

They leave happy and unscheduled.

Empty front desk at night
P5 · Messenger

6:50pm

The membership was explained. They are still a profile.

Quiet spa after close
P9 · Lapse

Tuesday

Ten or more weeks. The list is not run.

Website chat waiting while the desk is on the phone
P10 · Offer · P3 · Chat

Thursday 9:00am

The opening lives on the feed. At 11:05am the website chat dies while the desk is on a call this product does not take.

P4 · The question this product will not answer

9:20pm. WhatsApp. Candidacy, results, and reactions.

Silence loses the person. A guessed answer creates a clinical problem. Those threads draft for a person, or hand off, and stop. The concierge is not a clinician. This is the safety boundary, not the promise.

Current reality

The provider's calendar is the business. The desk is one person.

The injector, laser operator, or aesthetician is with one person for a long block. The front desk answers the phone, checks people in, takes payment, and tries to clear the inbox between arrivals. After close, the inbox is nobody's job.

The clinical system (Boulevard, Aesthetic Record, PatientNow, or similar) is doing the chart, the consents, the photos, and often the official schedule and the invoice. That system stays. This product does not replace it and does not sync its ledger.

The phone still rings. This product does not answer it. The gap is the message, the pass, and the follow-up the desk cannot staff while someone is in the chair.

Solution

A night-time social thread becomes an identified member with a pass and a visit on the connected book.

HighLevel is required for Instagram, WhatsApp, Messenger, SMS, and email. Website chat does not remove that requirement. AI auto-sends or drafts. It is not autonomous.

P1

After hours

The concierge answers membership inclusions, published prices, and hours, and can book a consult on the connected path.

P2

During a treatment block

The same concierge answers published SMS facts so the injector stays with the patient. Staff can pause AI and take over.

P3

Website chat

Answers published hours and published prep while the desk is on the phone. It does not answer the phone.

P4

Clinical questions

Candidacy, results, and reactions are drafted for a person or handed off. They are not answered.

P5

Enrollment in the thread

Apple Wallet and Google Wallet pass happen in the same conversation. An existing member gets the existing pass, not a duplicate.

P6

The pass

Shows the program WalletPush holds. Starting balances are entered or imported. There is no live read from the clinical ledger.

P7

Reminders

Confirmation, reminder, and no-show follow-up run on bookings that exist on the connected path.

P8

Rebooking

A rebooking invitation goes out on the spa's cadence when the doorway was too busy.

P9

Inactivity

Messages run for enrolled or imported people. The clinical lapse list is not scraped.

P10

Open-slot offers

An opening can go to tagged members and pass holders, with claim and redemption on identity. The feed can remain.

Installed demo · FICTIONAL DEMO

8:40pm membership thread, Thursday on the pass, candidacy refused.

In this demo, HighLevel is already connected so Instagram can arrive. Riley asks what the membership includes and whether Thursday is open. The answer is from approved rules. The consult is booked on the WalletPush calendar, not written into the clinical schedule. The pass lands in the same thread. A result question is not sent.

Lumen Room, Riley Cho, and the $175 Room Member price are fictional demo labels. They are not a case study and not for the calculator.

L
Lumen Room
Instagram · 8:40pm · HighLevel connected in demo
What does the membership include, and is Thursday open?
Room Member is $175 a month and includes one facial credit on the pass. Thursday has a consult at 11:00am. I can book that and send the pass here.
Book it.
Thursday booked · pass in this thread
Riley Cho · consult 11:00am
Reminder already attached. FICTIONAL DEMO.
Quinn, 9:20pm: candidacy and result question. Draft held for a person. Not sent.

Your team's view

The thread, the customer, and the booking together.

The practice system is not opened. The phone is not answered.

How it works

The real journey. The phone is not covered.

  1. They notice you on Instagram, TikTok, Google, or through a friend. WalletPush does not buy that attention.
  2. They call the front desk. Not our leak. The phone stays the phone.
  3. They message Instagram, WhatsApp, Messenger, SMS, or email, or start website chat, about a membership, a published price, hours, or a day. That is the job when the desk is closed, on the phone, or in a treatment. Messaging channels need HighLevel. Website chat does not.
  4. They ask candidacy, a result, or a reaction. The product does not answer. It drafts or hands off.
  5. If the thread would end as an unnamed follower, the concierge enrolls and delivers the pass in that conversation.
  6. A consult is booked in WalletPush, or on a HighLevel calendar if that is already how they book. The chart is not written. The practice-management schedule is not replaced.
  7. The clinical invoice stays in the clinical system. A membership or package the spa chooses to sell in WalletPush can be shown there, including Stripe where a connected account is configured. The clinical ledger does not sync.
  8. Reminder, no-show, and rebooking run for the connected booking.
  9. Treatment happens in the room. Charting, consents, photos, and clinical judgment stay in the clinical system.
  10. Membership, package balance, or next visit on the phone is only the program WalletPush holds. Starting balances come from the owner or an import the owner supplies.
  11. If they walk out without a next date, the rebooking path runs from the relationship. It cannot force a slot into a system WalletPush does not control.
  12. Weeks later, inactivity and win-back run for enrolled or imported people.
  13. An open-slot offer can go to identified members and pass holders. The feed can still exist.
  14. At the door, scan and customer history recognize the WalletPush member. They are not the clinical record.

Offer

Med Spa Membership Launch

The installed work is the Launch Package. It is not a setup fee, not a login, and not a pass template alone. Monthly operation is $97 after that.

Price test for this cell: $997, $1,497, and $1,997. Those are three prices being tested, not an average and not a claim that any fee is recovered in profit. Buying HighLevel is not included unless that is a separate commercial decision. iMessage is not included. Chart migration is not included. Clinical-ledger sync is not included.

Built

  • Branded Apple Wallet and Google Wallet membership or package pass
  • Knowledge from the owner's site, prep PDFs, and a banned-answer list written with the owner: no diagnosis, no outcome promises, no treatment advice beyond published policy
  • One Main Agent as the digital front desk, plus a booking specialist. The customer sees one conversation. There is no medical-advisor agent
  • Playbooks for published facts, consult booking, and clinical questions that stop at a draft or a human
  • The membership or package the owner actually sells, plus a few offer templates
  • Enrollment page, customer dashboard, and a point-of-sale station for recognition
  • Automations: welcome, confirmation, reminder, no-show, rebooking, inactivity, low WalletPush balance, and birthday if wanted

Connected, imported, tested

  • HighLevel connection work for Instagram, WhatsApp, Messenger, SMS, and email. We do not buy HighLevel unless that is stated separately
  • Website chat on the spa's site
  • No chart migration. No Boulevard, Aesthetic Record, or PatientNow sync
  • A member list only if the owner provides it
  • Private tests: an 8:40pm membership question that should auto-send, a candidacy question that must draft or hand off, an existing client asking for their pass, a booking that produces a reminder, a live channel test, and a desk walkthrough of what not to promise
  • A written boundary: WalletPush is not the clinical record, and it does not answer the phone
See the installed demo Start the Med Spa Membership Launch

Owner-input calculator

No dollar ROI is printed. Your numbers only.

Every output is labeled gross, not profit, until you enter a margin. Fields stay blank until you type. We do not fill a conversion rate, a no-show rate, or a visit price for you. An AmSpa recap average of $527 per visit is a gross industry reference, not your ticket, not your no-show cost, and not a filled input.

Primary: recovered after-hours and in-treatment enquiries

Enter your numbers

Answered conversations

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Reminders

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Rebooking

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Membership visibility

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Reactivation

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Offers to identified clients

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Desk time (not added to visit gross)

Enter your numbers

AmSpa 2024 executive recap (paid report not read), average spa not this owner: 10,488 US locations; average revenue $1,398,833; patients spend $527 per visit, gross not margin; 73 percent of patients are repeat patients (a stock, not a rebooking rate); average 245 visits per month. If your margin is thin, the fee should look large on your numbers.

Objections we will not dodge

This replaces Boulevard, Aesthetic Record, or PatientNow.

It sits beside that system. The chart, consents, photos, clinical invoice, and the official clinical schedule stay there. WalletPush holds the conversation, the wallet program, recognition, and the follow-up the desk does not run. We do not claim sync or migration.

A chatbot will answer a medical question.

Candidacy, results, and reactions are on the banned list. Those threads draft for approval or hand to a person and stop. The owner can pause AI on one conversation. Auto-send is limited to published facts. If you need the bot to decide candidacy, you are the wrong buyer.

We do not have HighLevel, or Instagram is not connected.

Instagram, WhatsApp, Messenger, SMS, and email do not arrive without a connected HighLevel account. The Launch Package includes the connection work. It does not include buying HighLevel unless that is a separate decision. Website chat can go live without HighLevel and is not a substitute for the Instagram scene.

It does not answer the phone.

The phone stays the phone. The product covers the message and the website chat that die while the desk is on that call, and the messages that arrive after the desk has gone home.

$1,997 is a lot if our clinical system stays.

The fee is the installed system, not a login beside software you already pay for. Put your own visit gross and your own margin in the calculator. If the fee is many months of your profit, that is the honest read. We are not dropping the offer to $297.

Pull our package balance from the clinical system.

Starting balances are entered or imported by the owner. The pass shows the WalletPush ledger after that. There is no live Boulevard, Aesthetic Record, or PatientNow balance sync.

Our medical director has to approve the words.

The medical director is not the buyer. The owner still says yes. The banned list is written with the owner, and the director may restrict language. We do not start auto-send on clinical topics to get around that review.

Can we just use iMessage?

iMessage is optional, consent-only, and needs a Mac running the WalletPush iMessage Connector. It is not in the Launch Package, not bulk messaging, and not the reason to buy.

Why keep paying $97?

The desk lives in the inbox while treatments run. Members are recognized from the pass. Reminders and rebooking match work the desk already hates forgetting. Installed passes, ledger history, and the knowledge rules are not in the Instagram inbox.

What happens after

See the installed demo, or start the Med Spa Membership Launch.

The demo is the 8:40pm membership thread, the pass, the booking, the reminder, and the candidacy question that is not answered. If you are not the owner of one site, stop. We do not book DSO, PE, or group calls. We do not require a sales call.

See the installed demo Start the Launch